Till does not start or freezes

Steps

Till doesn't start at all:

1. Check that the power cable is properly connected, both to the till and to the power outlet.
2. Unplug the cable
3. Wait 10 seconds
4. Push on the on/off button for 10 sec
5. Plug it back in.
6. Wait until the till has fully started up before continuing.

Till shows a blue screen or freezes:

1. Disconnect all USB cables, except for the ones you strictly need or are difficult to remove (e.g. a card reader that must stay connected).
2. Restart the till.
3. Wait until the till has fully started up.

Check after completing these steps

• The till starts up normally and shows the regular till screen.
• You can log in and continue working.

Not resolved

• If the till keeps shutting down, showing a blue screen, or freezing after the steps above, further technical intervention may be needed (e.g. a hardware or hard drive issue).
• Call the on call-duty