This guide explains how to report a malfunctioning Nets device. 

Replacement procedure

To request a replacement of a faulty Netsdevice, provide Trivec Support with the following info:

• Model (Move/3500, Lane/300, iWL250, iPP350)
• S/N (you can find it on a label on the back side of the printer)
• Company name
• Street address, Postal Code and City
• Contact Email address
• Contact mobile number
• What's wrong with the device

After registering a request, a replacement device will be shipped to the provided address with a return delivery order. To return the device:

• Place the the faulty device in the same box.
• Apply the the provided delivery order.
• Contact shipping company to book a pick-up. 

Replacement cost

Replacement is free of charge.

Setting up replacement devices

To set up the replaced devices, check out Setting up a replaced device.

Finding the serial number (s/n)

Serial number can be found on a label on the back side of the device. Exact label location differs between terminal models:

Move/3500

Serial number is displayed on a label on the backside of the device:

Serial number can be found under SN:

Lane/3000

Serial number is displayed on the lower label on the backside of the device:

Serial number can be found under SN:

iWL250

Remove the battery lid on the backside of device:

Twist the battery out of the way (you don't have to unplug it):

Serial number can be found under Serial No:

iPP350

Serial number is displayed on a label on the backside of the device:

Serial number can be found under Serial No: