Activating refunds (retur)

This article explains how you can request the refunds to be activated on Nets terminals. 

Refunds can be activated for

• all terminals, or 
• specific terminals

In case you only want some terminals to have returns enabled, a separate BAX ID will have to be created for those terminals. That also means there will be 2 separate transactions from Nets to your bank account. 

To activate refunds following needs to be done:

• You need to send a written request to support@trivec.se that refunds are activated, email needs to contain the following information:
  • Organization number
  • Which restaurant are refunds being requested for
  • If you would like to have it enabled on all terminals or just some (in that case, serial nr. is required for terminals)
• You will be informed via email within 2-5 working days by Nets that refund functionality has been enabled.