Domino / Tickets

Reviewing Tickets in Backoffice

Modified on Thu, 4 Jun at 6:28 PM

This guide explains how to find your way around Tables in Backoffice.

Log in to Domino with your restaurant manager login code.
Enter Backoffice by selecting Cash in the upper left corner and then selecting Backoffice:

In Backoffice mode, select Sales and Tickets tabs to access the Tickets section:

Navigating the Tickets section

Tickets section is divided into five windows:

Totals
Filter
Tickets list
Ticket info
Ticket actions

Totals

Totals display the total value of closed and open tickets for the filtered period:

Filter

Filter displays the possible ticket filters, according to date or other parameters:

Tickets list

Displays the filtered ticket list:

The selected ticket changes its color to orange. The columns in the table are:

Nr: Ticket number
PcNr: Number of the POS device that created the ticket.
Lbl: Ticket status abbreviation - For more info on Ticket status abbreviations, check out Reviewing tickets.
Status: Ticket status - For more info on Ticket status , check out Reviewing tickets.
TotalPrice: Total amount of the ticket.
TotalToPay: Total amount after discounts.
TotalPaid: Total amount paid when closing the ticket.
TotalTip: Total tip on the ticket.
VipPrice: Amount paid with VIP payment method (displayed separately since it can't be combined with other payment methods.
BilledOn: Date and time when ticket payment was completed.
User: Name of the user that created the ticket.
TableNr: Name of table if used.
Covers: Number of covers (if used).
Customer: Customer name (if used).
Internal: Internal account name.
Name: Custom name configured in Sales mode using the Name button:

Does not display a default table name. Alternatively, in case Karma or Buddy are used, this field displays Buddy/Karma order number.
Center: Center used when creating the ticket.
Paymodes: Paymode used to complete the payment.

Ticket action

Displays possible actions with a selected ticket.

Reprint: Prints a copy of the selected ticket receipt on the receipt printer. Note that in Sweden (black-box version) only 2 receipt copies are allowed by law.

PrintList: Prints visible receipts in A4 format on desktop printer, if any is configured in Init / PC:

Print A4: Prints a copy of the selected receipt on an A4 (desktop) printer. if any is configured in Init / PC.

Send as e-mail: Sends a selected ticket receipt via e-mail.

ResendInvoice: Resends selected ticket invoice to integrations such as Fortnox or Hogia.

Export: Exports the selected ticket if any export is configured (accounting or similar).
Fortnox - Hold Shift+Alt and select Export to export all visible tickets to Fortnox (select Yes on popup).
Personalkollen - Hold Ctrl and select Export to export all visible tickets to Personalkollen (select Yes on popup).

ReSync: Triggers resync of selected ticket between clients, server, and HQ (if HQ is configured). Works the same if run on a client, server, or HQ. Hold Shift to resync all visible tickets. Does not create doubles if used repeatedly.

Reset course: Resets current course on a selected ticket.